Address

2nd Borimechka Str, Zlatitsa

Email

info@biodabg.com

Privacy policy

1. GENERAL INFORMATION

www.biodabg.com is an electronic store for food supplements. The legal entity performing the obligations is DZIT INTERNATIONAL EOOD UIC 200306522.

Thank you for your trust, and we ask that you read our privacy policies for your personal information.

2. THE INFORMATION WE COLLECT – WHERE WE STORE THE INFORMATION AND DATA COLLECTED

Our e-shop for food supplements collects and stores the information submitted by users on rented spaces from the servers of izimedia.com. We use SSL certificates, which guarantee the encryption of the information you submit to the servers we have rented.

REGISTRATION DATA

To order from our online store for food supplements, you do not need to register. But for your convenience, we also provide this opportunity. The data we store (in a database) for your registration is your chosen username, your email and password (saved in hashed form). After registration and / or ordering, we also save the delivery data for the order you have entered. You can see this information in the next part of this document.

DELIVERY DATA FOR ORDERS
When you order food supplements in our store to process your request, we collect and record in our database the following information – your name, your phone number, email, your full delivery address, company name and billing address , a field in which you have the opportunity to send us other information / instructions of your choice and the IP address from which you made the request.

DATA FOR COMMENTS OR REVIEWS OF PRODUCTS

Leaving a comment or review to our product, we record your user data listed above, as well as the IP address from which you do it and the comment / review itself. The reason for saving the IP address is that it helps us identify whether the posted comment is not spam or an unfriendly comment from a user with a different name.

CONTACT FORM

The information sent by you to us, through the contact form on our website, is sent to our company email address, which is located on the servers we have rented in Superhosting.bg. This information, including name and email address, is kept solely for the purposes of your inquiry. The data is not used for any marketing purposes.

GOOGLE ANALYTICS

We use Google Analytics to track how many users and from where they visit our site. Google Analytics does NOT store any personal information about you. Google presents the possibility for each user to “opt out” of their program, more information can be found at the following link Google Analytics Opt-out.

WHEN WE USE YOUR PERSONAL DATA

We use your personal data only in the following cases:
When you log in to our online store
When we assist you with orders or other inquiries made by you;
When you place an order in our online store;
We send you an email when we have a change in your order or a change in the status of your account;

3. EXTERNAL CONTENT

Pages from our e-shop may contain parts of other pages, such as Instagram, YouTube, Facebook. Parts of the external content reflect on you as if you had opened these external pages. These external pages usually collect some minimal information about you and can only identify you as a user if you have an account and / or are logged in to their systems.
This is the list of all external sites from which we display information and call it “external content”:

INSTAGRAM

We use an Instagram plugin to display the content of our Instagram page directly on our site. We do not send any information to INSTAGRAM about you, but they can track you if you have an account there. See Instagram’s privacy policy here

YOUTUBE

Sometimes we use YouTube’s built-in tool to show you videos about our products. YouTube has its own privacy policies that we cannot influence. We do not send any information to YouTube about you, but they may track you if you have an account there. You can read more about their privacy policy here: YouTube Privacy Policy.

RIGHT OF CHOICE

Before you send your personal information, we inform you about it and you may decide not to share it with us. In connection with the European GDPR regulations, we also respect your right to be “forgotten”. For this purpose, please contact us by phone or through the contact form and let us know your wish. We will delete all your data.

4. COOKIES

Our site uses the so-called cookies. These are small text files that contain data that is not personal information, but helps to identify you as our user. Through them we know which user you are, what you have put in your cart, and what previous addresses you have used for delivery and we do not ask you to share them with us (for your convenience). We also use Google analytics, which also creates a cookie with anonymous data to know how often and from where you visit us. We do not share your information with external entities. In the beginning, cookies make working with sites easier. If you wish, you could turn off the storage of cookies in your browser (IE, Google Chrome, Firefox, Safari, etc.) and continue shopping on our site without them and without a user account.

COOKIES (FOR ALL VISITORS)

woocommerce_cart_hash: Unique number of your custom basket. We use anonymous saving of the products you have placed in the basket in our database.
woocommerce_items_in_cart: Information about the number of products in your shopping cart is saved.
wp_woocommerce_session_ *: Saves a unique session for your visit to our e-shop.
wordpress_logged_in_ *: Used to verify your user account.
wordpress_sec_ *: Used to further secure the user session.
wp-settings- *: Used to save profile settings and how to display it to you.
wp-settings-time- *: Saves information about the time zone of your location. It is possible that we use other cookies, which, however, do not contain any personal information about you!

5. WHO HAS ACCESS TO YOUR DATA

If you have not placed any order or have not registered on our site, we do not store any information about you. Even if you have sent us a message, it is not stored in our database but is processed and sent from our site to your mail client. You can read more about mail clients privacy policies here
If you have an account with us and / or you have placed an order and left us your personal data, then access to them have:
Our employees who maintain the e-shop.

6. DO WE SHARE YOUR DATA WITH THIRD PARTIES?

Yes! In order to process your orders for food supplements, we must send them by courier. In order to be able to reach you, you need Name and Surname, delivery address and telephone number. We work with the following courier companies:
SPEEDY AD
SPEEDY AD is our partner for deliveries of goods that you have ordered from our e-shop. You can find more about their policies here.

7. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

We collect personal data about your order in two places in our store. They are:
Your profile. If you have already placed an order, we save the delivery details so that you can place an easier order next time. This information stays active until you want us to delete it. You can always keep it up to date and change it as needed. To delete this information, please use the contact form to contact us after you have logged into our system from here.
The orders made by you. We use this information to be able to process your orders. This way we keep track of who, what we sent and when. If necessary, we can satisfy your desire to return the product. This information is kept for no longer than 1 month after the order is placed and is deleted automatically.

8. MEASURES FOR SECURITY OF YOUR PERSONAL DATA

Our servers are located in one of the leading hosting companies in Germany. They keep the entire computer infrastructure secure and secure. On the other hand, our store supports a secure SSL / HTTPS connection for communication between the user and the server. This prevents the possibility of tracking, eavesdropping or stealing a user session.
However, in cases of unauthorized access, our support will respond in a timely manner and change the access and passwords of all registered users.

9. YOUR RIGHTS

If you have a registered account or have placed an order with us, you may wish to have your data deleted. To do this, please use our contact form, specifying (or logging in before sending us an email to your account) your account.
GDPR RIGHTS & REGULATIONS
We respect your personal data rights and comply with all European norms related to the GDPR. More information on this can be found on the EU website: EU GDPR Information Portal.

10. CHANGES

We will make changes to these policies from time to time, and with each order, we will remind you to read our privacy policies. Please read and accept these terms and conditions before submitting your personal data.